Privacy Policy

This Privacy Policy applies to SiteFirst, operated by Robinson Digital (ABN 42 696 110 105), based in Melbourne, Victoria, Australia.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We collect information you provide directly to us, including:

• _Your name and email address
• _Business name, website URL, and industry
• _Phone number (if provided)
• _Project briefs, content, images, and branding assets you upload
• _Payment details (processed securely by our payment provider)
• _Any messages or feedback you send us

We also automatically collect some information when you visit our website, such as your IP address, browser type, device information, referring URL, and pages viewed.

We use the information we collect to:

• _Design, build, and deliver your website
• _Communicate with you about your project
• _Send preview links, invoices, and project updates
• _Process payments
• _Improve our website and services
• _Send occasional marketing emails (you can unsubscribe at any time)
• _Comply with legal obligations

We never sell your personal information. We only share data with trusted third-party tools required to operate our business, including:

• _Hosting and infrastructure providers
• _Email delivery services
• _Payment processors (e.g. Stripe)
• _Analytics providers (e.g. Meta Pixel, Google Analytics)
• _Customer relationship and project management tools

Each of these providers is bound by their own privacy and security obligations.

We may also disclose information if required by law or to protect our legal rights.

Our website uses cookies and similar tracking technologies to understand how visitors interact with the site and to support advertising performance.

You can disable cookies through your browser settings, but some parts of the site may not function as intended.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Data may be stored on servers located in Australia or overseas via our hosting and software providers.

While we take security seriously, no system is 100% secure and we cannot guarantee absolute security of information transmitted over the internet.

You have the right to:

• _Request access to the personal information we hold about you
• _Request corrections to inaccurate or incomplete information
• _Request deletion of your information (where legally permitted)
• _Opt out of marketing communications at any time
• _Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at hello@sitefirst.com.au.

We retain personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, it is securely deleted or anonymised.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date noted below.

For any questions about this Privacy Policy or how we handle your information, please contact:

• _SiteFirst
• _Operated by Robinson Digital
• _Melbourne, Victoria, Australia
• _Email: hello@sitefirst.com.au